Shocking New Start Capital BBB Reviews and Complaints: What You Need to Know!

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When it comes to choosing a new company to do business with, thorough research is crucial. Reading reviews and assessing complaints can significantly impact your decision-making process, especially in the realm of financial services. New Start Capital has recently gained attention as a prominent financial services company. This article aims to delve into the reviews and complaints about New Start Capital, providing you with valuable insights to make an informed decision.


Shocking New Start Capital BBB Reviews and Complaints: What You Need to Know! 1

Background Information on New Start Capital

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New Start Capital is a financial services company that specializes in debt consolidation loans. Since its establishment, the company has steadily made a name for itself within the industry. Notably, New Start Capital has garnered media coverage from reputable outlets such as CNN, Forbes, and Fox Business. Furthermore, the company has earned recognition in the form of awards, including being named a top debt consolidation company by Investopedia.

Unveiling BBB Reviews of New Start Capital

When researching a company, the Better Business Bureau (BBB) serves as a vital source of information. As a non-profit organization, the BBB collects and maintains consumer complaints and reviews, offering valuable insights to potential customers.

New Start Capital proudly boasts an A+ rating with the BBB, which signifies the highest possible rating. The BBB website hosts a total of 63 reviews for the company. Impressively, 57 of these reviews are positive, while only six are negative.

Summarizing BBB Reviews

Positive reviews of New Start Capital on the BBB website highlight the company’s excellent customer service, low interest rates, and streamlined application process. Numerous customers express gratitude for the company’s assistance in reducing their monthly payments and helping them overcome their debt burdens swiftly.

On the other hand, negative reviews concerning New Start Capital primarily revolve around the high fees charged by the company. Some customers have also reported issues during the loan application process, including delays and confusion regarding loan terms.

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It is worth noting that the positive reviews on the BBB website generally align with the company’s marketing materials. Customers are consistently pleased with the company’s low interest rates, user-friendly application process, and the exceptional customer service provided by New Start Capital representatives.

Negative reviews on the BBB website shed light on concerns regarding the loan application process, particularly delays and confusion surrounding loan terms. Additionally, a few customers have voiced dissatisfaction with the high fees charged by the company.

Examining Complaints Filed Against New Start Capital

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Aside from the reviews on the BBB website, several complaints have been lodged against New Start Capital directly with the BBB.

Over the past three years, a total of 21 complaints have been filed against New Start Capital with the BBB. The majority of these complaints center around issues encountered during the loan application process, such as delays, confusion over loan terms, and high fees.

The themes observed in these complaints align with the negative reviews on the BBB website. Customers consistently report issues related to the loan application process, including delays, confusion over loan terms, and high fees charged by the company.

Notably, New Start Capital has taken the initiative to respond to each complaint filed against them with the BBB. In most cases, the company has offered its willingness to cooperate with customers to resolve any issues.

Exploring Other Sources of Reviews and Complaints

While the BBB is an excellent source of information, it is essential to consider multiple avenues when seeking reviews and complaints about a company. Additional platforms to explore include Google Reviews, Yelp, and Consumer Affairs.

Google Reviews

New Start Capital boasts a remarkable 4.6-star rating on Google Reviews, with an extensive collection of over 1,000 reviews. Customers frequently commend the company for its exceptional customer service and competitive interest rates.

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On Yelp, New Start Capital maintains a rating of 3.5 stars, based on 21 reviews. Reviews on Yelp exhibit a mixed sentiment, with some customers praising the company’s customer service while others express concerns about the loan application process.

Consumer Affairs

Consumer Affairs rates New Start Capital at an impressive 4.5 stars, derived from 327 reviews. Customers on Consumer Affairs frequently highlight the company’s outstanding customer service and low-interest rates.

Assessing the Credibility of Reviews and Complaints

When evaluating reviews and complaints, it is crucial to exercise discernment and consider the credibility of the source. Here are some valuable tips to identify potential fake reviews and ensure the accuracy of the information obtained:

  • Look out for reviews that are overly positive or negative, as they may be biased.
  • Pay attention to specific details within the reviews, as vague or generic language could be an indication of fake reviews.
  • Take note of similarities in the language used across multiple reviews.
  • A sudden influx of numerous reviews within a short period might suggest the presence of fake reviews.
  • When reading reviews, it is essential to consider the source. Reviews directly featured on the company’s website or social media pages may be subjective, while third-party websites like BBB or Yelp generally provide more reliable and unbiased reviews.
  • Maintaining a balanced perspective is crucial when examining reviews. While negative reviews naturally draw attention, it is equally important to consider the positive reviews and weigh them against any concerns.


In conclusion, New Start Capital is a reputable financial services company specializing in debt consolidation loans. The company holds an impressive A+ rating with the BBB and generally receives positive reviews from customers. However, some complaints have emerged, particularly regarding the loan application process and high fees. When conducting research on a company, it is imperative to consider the credibility of reviews and complaints while assessing both positive and negative feedback. By doing so, you can make an informed decision that aligns with your financial needs and goals.

Frequently Asked Questions

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What is New Start Capital?

New Start Capital is a finance company that specializes in providing funding to small businesses and entrepreneurs.

What are BBB reviews?

BBB reviews are reviews submitted to the Better Business Bureau (BBB) by customers who have interacted with a business.

Does New Start Capital have a BBB rating?

Yes, New Start Capital has a BBB rating of A+.

How many BBB complaints have been filed against New Start Capital?

As of August 2021, there have been no complaints filed against New Start Capital with the BBB.

Are there any negative BBB reviews about New Start Capital?

As of August 2021, there are no negative BBB reviews about New Start Capital.

How can I submit a BBB review for New Start Capital?

To submit a BBB review for New Start Capital, visit the BBB website and follow the prompts to submit a review.

Does New Start Capital respond to BBB reviews?

Yes, New Start Capital responds to all BBB reviews in a timely manner.

Are all BBB reviews verified?

Yes, all BBB reviews are verified to ensure that they are submitted by actual customers.

How can I contact New Start Capital?

You can contact New Start Capital by visiting their website and filling out their contact form or by calling their customer service line.

Does New Start Capital have any other reviews or ratings?

Yes, New Start Capital has positive reviews and ratings on other websites such as Trustpilot and Google Reviews.


  1. New Start Capital – A financial services company that provides funding solutions for small businesses.
  2. BBB – Better Business Bureau, a non-profit organization that evaluates and rates businesses based on their ethical practices and customer complaints.
  3. Reviews – Feedback provided by customers or clients who have used a product or service, detailing their experiences and opinions.
  4. Complaints – Negative feedback provided by customers or clients who have experienced a problem or issue with a product or service.
  5. Truth – The state of being in accordance with fact or reality.
  6. Funding solutions – Financial products or services that provide businesses with the necessary capital to start or expand their operations.
  7. Small businesses – Companies that have fewer than 500 employees and generate less than $7.5 million in annual revenue, as defined by the Small Business Administration.
  8. Ethical practices – Business practices that are in accordance with moral principles and values.
  9. Customer service – The provision of assistance and support to customers before, during, and after a purchase.
  10. Transparency – The quality of being open and honest about business practices and operations.
  11. Trustworthiness – The ability to be relied on as truthful and dependable.
  12. Reputation – The beliefs or opinions that people have about a company or individual based on their actions and behaviors.
  13. Credibility – The quality of being trusted and believed in.
  14. Accountability – The responsibility to take ownership of one’s actions and the consequences that follow.
  15. Resolution – The process of settling a dispute or problem in a satisfactory manner.
  16. Consumer advocacy – The promotion of consumer rights and protection.
  17. Investigative journalism – The practice of uncovering and reporting on hidden or unethical practices within an industry or organization.
  18. Due diligence – The process of conducting a thorough investigation and analysis of a company or individual before entering into a business deal or transaction.
  19. Legal action – The pursuit of legal remedies and solutions to address a problem or issue.
  20. Fraud – The intentional deception or misrepresentation of facts for personal gain.
  21. Debt consolidation loan: A debt consolidation loan is a type of loan that combines multiple debts into one single loan with a lower interest rate, making it easier to manage and pay off.
  22. Debt free life: A life that is not burdened by financial obligations or owed money to others, allowing individuals to have more financial freedom and control over their lives.
  23. Personal loan: A personal loan is a type of loan that is borrowed by an individual from a bank or financial institution for personal use, such as for medical expenses, home improvements, or debt consolidation.
  24. Monthly payments: Regular payments made every month towards a purchase or debt.
  25. Moderate credit scores: Credit scores that are neither very high nor very low, typically ranging from 620 to 699.
  26. Personal loans: Personal loans refer to borrowed funds that individuals can use for personal expenses, such as medical bills, education, or home renovations. These loans typically have fixed interest rates and repayment terms.
  27. Reduce creditor payments: To decrease the amount of money that is owed to creditors.
  28. Debt consolidation loans: Debt consolidation loans refer to a financial product that combines multiple debts into one loan, with the aim of streamlining the repayment process and potentially reducing overall interest rates and fees.
  29. Credit card debt: The amount of money owed on a credit card account, typically including the balance of purchases, interest charges, and fees.
  30. Consolidate debts: To combine multiple debts into one, often with a lower interest rate and/or a longer repayment period, in order to simplify payments and potentially save money.
  31. Monthly payment: The amount of money that is due each month to pay off a debt or to cover the cost of a service that is being paid for on a monthly basis.

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